TERMS & CONDITIONS
General
This is a legally binding contract between the property owner and the guest. The property owner is also referred to as “we” and “us”.
The guest is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The guest is also referred to as “you”.
Bookings
A booking is confirmed upon payment in full along with either a damage deposit or the payment for a damage waiver.
Cancellation by the Guest
Cancellation of the booking by the guest should be made by email at hello@stay-coventry.co.uk
In the event of a cancellation, we will refund all monies paid in full if the cancellation is before 14 days prior to your check in date. Cancellations made within 14 days prior to check in will result in loss of monies paid. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the guest shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.
TERMS & CONDITIONS
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the guest and their party to leave the property, without refund, should the behaviour of the guest and/or their party be considered by the property owner to be unreasonable.
Number of Guests
Guests shall not permit the property to be occupied by more than the number of persons stated in each booking. For any guests over the amount booked for will incur a charge of £100 per person per night provided that the number of guests does not exceed the maximum amount described in the property description.
Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided by email on the day of check in.
Liability
The property owner takes no responsibility for the personal possessions of the guest or the guest’s party. Vehicles and possessions are left entirely at the risk of the guest.
Children must be supervised at all times.
Cleaning
We would like to think the guest and party would treat the property as they would their own home and at the end of the stay the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the stay.
Breakages
The guest should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the stay. Any accidental damage must be reported to the property owner and the replacement cost will be deducted from the damage deposit. This does not apply to guests who have purchased the damage waiver.
HOUSE RULES
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TERMS & CONDITIONS
General
This is a legally binding contract between the property owner and the guest. The property owner is also referred to as “we” and “us”.
The guest is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The guest is also referred to as “you”.
Bookings
A booking is confirmed upon payment in full along with either a damage deposit or the payment for a damage waiver.
Cancellation by the Guest
Cancellation of the booking by the guest should be made by email at hello@stay-coventry.co.uk
In the event of a cancellation, we will refund all monies paid in full if the cancellation is before 14 days prior to your check in date. Cancellations made within 14 days prior to check in will result in loss of monies paid. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the guest shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.
TERMS & CONDITIONS
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the guest and their party to leave the property, without refund, should the behaviour of the guest and/or their party be considered by the property owner to be unreasonable.
Number of Guests
Guests shall not permit the property to be occupied by more than the number of persons stated in each booking. For any guests over the amount booked for will incur a charge of £100 per person per night provided that the number of guests does not exceed the maximum amount described in the property description.
Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided by email on the day of check in.
Liability
The property owner takes no responsibility for the personal possessions of the guest or the guest’s party. Vehicles and possessions are left entirely at the risk of the guest.
Children must be supervised at all times.
Cleaning
We would like to think the guest and party would treat the property as they would their own home and at the end of the stay the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the stay.
Breakages
The guest should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the stay. Any accidental damage must be reported to the property owner and the replacement cost will be deducted from the damage deposit. This does not apply to guests who have purchased the damage waiver.
HOUSE RULES